Touchless Check-in Service

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Enhance your guests engagement with our Touchless Check-in Service! Enhance your guests engagement and reducing front desk operations with smartphone.

Enhance your guests engagement with our Touchless Check-in Service!

Enhance your guests engagement and reducing front desk operations with smartphone.

Touchless Check-in Service

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What is Touchless Check-in Service?

The front desk services such as check-in, hotel guidance, payment, etc..,
can be completed by guest's smartphone. By reducing the service at the front desk
and shortening the waiting time for guests, will improve customer satisfaction.

※Touchless Check-in service is a product offered by Acomo Inc,
with which we work together as an exclusive sales partner.

Three Features

  1. 〈Issue〉
    Shortage of
    front desk staff     Long waiting line at the
    front desk

    POINT 1

    Complete by guest's smartphone

    From check-in to check-out, all the service requests can be completed by guest's smartphone.

  2. 〈Issue〉
    Reduce upfront cost Cumbersome maintenance

    POINT 2

    There is no need to install a larger kiosk

    No Kiosk needed to be placed in hotel lobby.

  3. 〈Issue〉
    Complex system
    implementation is troublesome     Use in the current PMS

    POINT 3

    Various system connections

    Flexible system connections are possible due to the linkage
    with PMSs of multiple companies.

  1. POINT 1 TOUCHLESS CHECK-IN SERVICE

    Complete by guest's smartphone

    By eliminating front desk operations such as check-in and payment,
    will improve the operations efficiency and able to reduce labor cost

    Check-in time
    now 3~5min → 30~4sec 「85% Time Savings!」
    Staff Assignment
    now 1.5~2.5men → 0.5~1men 「50% Savings!」

  2. POINT 2 TOUCHLESS CHECK-IN SERVICE

    There is no need to install a larger kiosk

    • Keep the front desk area clean
      and well designed
      No need to install a kiosk and no impact to the facility design.
    • No waiting lines in front of the Kiosk and no extra workload
      No waiting lines in front of the Kiosk and no extra workload. Also, there is no need to increase the workload of staff to guide them through the operation of large terminals.
    • Quick maintenance by remote operation
      There is no impact of the kiosk malfunction. In case of problem, can be solved in a short time remote service.
    • Low cost implementation
      The initial cost can be reduced by not installing a kiosk.

  3. POINT 3 TOUCHLESS CHECK-IN SERVICE

    Various system connections

    System connection with multiple PMS is available

    Representative PMS

    Connected systems are expanding.
    Please feel free to contact us!

Enhance guest experience
All the services on
a sigle smartphone

Our Touchless Check-in Process

  1. Before
    Arrival
    • Pre Check-in
    • Confirm Booking
    • Payment
  2. After
    Arrival
    • Arrival web form
    • Digital key
  3. During
    stay
    • My page
    • Message Notification
    • Quick pass
  4. Before
    Departure
    • Remote Check-out
    • Digital Recipt

Three"uses"for guests

  1. Browser-based
    services!
    No need to download a dedicated app.
  2. Multilingual support
    (English, Chinese and Korean)!
    English,Chinese and Korean language
    versions are available!
  3. Numerous useful features!
    Features to Increase Guest Engagement
    Multiple value enhancement
    functions can used.

Easy to use service
functions during your stay
Service Functions

  • For guest only "My Page"
    Provide personalized My Page for the guest to improve service efficiency during stay.
  • Message Notification
    Message can be notified to guests in real time during their stay and after check-out, etc..
  • Digital Key
    Guests can use a digital key to enter the room smartly.

Other Functions

  • ・Form Editing Functions
  • ・Residence filter function
  • ・QR Code Creation Function
  • ・Terms and Conditions
  • ・Online Check-in Function
  • ・Passport Information Storage
  • ・Notification editing function
  • ・Foreign language support

Price

  • Initial cost
    Please contact us for details.
    Initial cost vary by the facility size.
  • Monthly fee
    750 yenper month/room
  • ※Contracts can be made for one facility at a time.
  • ※The contract period is 1 year. (renewable annually thereafter)

We will provide with the best estimate based on the number of facilities and guest rooms.

Contact us

Workflow of the service installation

We support from internal review and decision making to on-site implementation.

  1. ①Proposal ~
    Contract
      • Service
        Introduction

        and
        Proposal
    2. Confirmation of
      your
      operation and
      system
      environment
    3. Presentation
      of
      quotation
    4. Decision-making
    5. Contract /
      Application
  2. ②System preparation -
    Begin operation
    1. Confirmation of
      operational
      requirements
    2. System
      construction
    3. Installation
      and
      testing
    4. On-site training
    5. Begin operation

FAQ

  • What are the key benefits?
    Reduction of response time per guest and the front deal work volume by eliminating a waiting line.
  • Do we need to train our staff ?
    We will support the workflow presentation materials and staff training at the time of implementation.
    We are also available for consultation if you have any problems after installation.
  • Are the fees fixed?
    We can provide an estimate based on the size of your facility. Please contact us for more details.
  • Are there default qustions on the form that guests need to imput?
    In addition to name and address, you can set your own questions. (e.g., whether or not you are accompanied by pets, food allergies, etc.)
  • How my personal information will be handled?
    For handling a personal information, please review the Privacy Policy of Acomo, Inc.
    We do not use guests' personal information for marketing or sales purposes.